Protecting your privacy is our priority. This page explains how the personal information we collect through this website will be treated.
Who we are
We are Rose and Fern Cellars LLC. This Statement of Policy applies to the Rose and Fern Cellars website and governs data collection and usage. By using the Rose and FErn Cellars website, you consent to the data practices described in this statement. Our website address is: https://roseandferncellars.com/.
Comments
We do not accept comments on our website.
Forms
Roe and Fern Cellars collects and stores user input data sent through the contact forms on this website (name, email address, home or work address or telephone number), Rose and Fern Cellars also collects anonymous demographic information, which is not unique to you, such as your ZIP code, a gem gender, preferences, interests, along meta information about the submissions, including the time stamp, the origin IP address, and the user agent (browser).
Where does the information go?
We use a contact form plugin to manage contact form submissions. The information is sent as email messages that only a select few members of our team are allowed to access. The information is also stored in the database on our hosting server for backup and later reference purposes. This information is used by us to maintain the quality of the service, and to provide general statistics regarding use of the Rose and Fern Cellars website.
How long do you keep the information?
We don’t set a particular time limit on storing information because we need it for future reference. If you want your information to be removed from our database, please contact us. We will remove it anytime there are concerns about your privacy.
Who we share your data with
We do not share, rent, lease, or sell our customer or mailing list data with any other organizations.
Where your data is sent
Your data is sent through an automated SPAM detection service and then stored in our company database.
What rights do you have over your data?
You can request that we erase any personal data we hold about you by using our contact form. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you have signed up to be on our mailing list or are a member of our wine club, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Rose and Fern Cellars will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
(a) comfort to the edicts of the law or comply with legal processes served on Rose and Fern Cellars, LLC or the website;
(b) protect and defend the rights or property of Rose and FErn Cellars, LLC; and
(c) act under exigent circumstances to protect the personal safety of users of Rose and FErn Cellars or the public.
Media
Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
WooCommerce:
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example: U.S. Postal Service, FedEx, UPS and other delivery or order fulfillment services.
Payments
We accept payments through PayPal, Square, Apple Pay and may add additional payment processing services as needed. When processing payments, some of your data will be passed to the payment service, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Privacy Policy of the service you use to pay for more details.
Events Calendar:
What personal data we collect and why we collect it
Event, Venue, and Organizer Information
If we post your event on our website, we will collect the following data:
- Venue information: name, address, city, country, state, postal code, phone, website, geographical coordinates (latitude and longitude)
- Organizer information: name, phone, website, email
- Event information: website, cost, description, date, time, image
Importing Events, Venues, and Organizers:
- All data present within a CSV or ICS file and external URLs (for events, venues, organizers, and tickets)
- Import origin data (URL from where events are being imported—such as Eventbrite, MeetUp, other compatible URL sources, and more, which can include similar or same data as listed above)
- Eventbrite Ticket information: name, description, cost, type, quantity
Please note that to create new events through the Community Events submission form, a user must hold a website account on this domain. This information is retained in the local database. It is also possible to create events anonymously, if the site owner has this option enabled.
When purchasing Eventbrite Tickets, attendee, purchaser, and order information are stored and managed by Eventbrite.
API Keys
We make use of certain APIs, in order to provide specific features.
These APIs may include the following third party services: Google Maps (API key), Meetup (OAuth token), PayPal (email, Client ID, Client Secret), Eventbrite (API key, auth URL, Client Secret), and Zoom (email, Client ID, Client Secret).
How Long You Retain this Data
All information (data) is retained in the local database indefinitely, unless otherwise deleted.
Certain data may be exported or removed upon users’ requests via the existing Exporter or Eraser. Please note, however, that several “edge cases” exist in which we are unable to perfect the gathering and export of all data for your end users. We suggest running a search in your local database, as well as within the WordPress Dashboard, in order to identify all data collected and stored for your specific user requests.
Where We Send Your Data
The Events Calendar does not send any user data outside of our website by default.
If we extend our plugin(s) to send data to a third-party service such as Eventbrite, Google Maps, or PayPal, user information may be passed to these external services. These services may be located abroad.
Changes to this Statement
Rose and Fern Cellars, LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. Rose and Fern Cellars, LLC encourages you to periodically review this Statement so you are informed of how Rose and Fern Cellars, LLC is protecting your information.